Refund Policy

This page is part of our Terms of Service and applies to everything you buy from Loading Academy, operated by Alwaysloading Ventures LLC.

1. Pro yearly and Pro one-time: 14 days

If you buy Pro on the yearly plan or the one-time plan, you have 14 days to ask for your money back. You do not have to give a reason, you do not have to prove you tried, and it does not matter how much of the course you watched.

The 14 days start on the day we take the payment, which is the day the charge succeeds and your access opens, not the day you first log in. Day 1 is the day of the charge. Day 14 is the last day to ask. If day 14 falls on a weekend or a holiday, an email sent on the next business day still counts.

If it is approved, we refund 100% of what you paid for that plan to the card you paid with. We do not deduct a fee, and we do not keep part of it back for the days you used.

On a yearly plan, the 14 days apply to your first payment. They do not start again at each renewal, and there is no refund of a renewal payment after it is taken. We email you 7 days before every yearly renewal so a renewal never surprises you, and you can cancel in two clicks before it is charged.

2. Pro monthly: cancel any time

The monthly plan has no refund, because it has no commitment. You can cancel at any time and you will not be charged again.

• Cancel in the portal, in two clicks: open the portal, open billing, cancel. It is done on our own Billing page and there is no email, no call and no form.
• Your access runs to the end of the period you have already paid for. If you cancel on day 3 of a month you paid for, you keep everything until day 30.
• We do not refund the part of the month you did not use, and we do not refund months already taken.

If you forget to cancel and a payment goes through that you clearly did not intend, email support@loadingacademy.com anyway. We are reasonable people and we would rather sort it out with you than have you charge it back.

3. What the one-time plan leaves you with

Pro one-time is a single payment with no renewal. Once the 14 days have passed and the sale stands:

• You keep the course forever. New lessons and updates to the course are included for as long as the course exists.
• You keep the members Discord and the Template Vault for 12 months from the day you bought.
• After 12 months, if you want the community back, you join a Pro plan at whatever the current price is.

4. The 90-Day Accelerator

All Accelerator sales are final. That is because the program is a cohort with a limited number of seats, and a seat you take is a seat nobody else can have.

The one exception is the build guarantee. It is a guarantee about the build, not about income or results, and its terms, who it covers, what you have to have done and how to claim are set out in full at /legal/guarantee. That page is the agreement. We do not restate, summarise or reword it here, and nothing on this page changes it.

If an Accelerator refund is approved under the build guarantee:

• We refund 100% of what you paid for the Accelerator, to the card you paid with.
• You keep lifetime access to the course. That does not come back to us.
• Your cohort access ends, and the Pro continuation that would have started on day 91 is cancelled, so you are not charged for it.

5. How to ask for a refund

Email support@loadingacademy.com from the email address on your account and tell us:

1. What you bought, and roughly when.
2. That you would like a refund.

That is all. There is no form to fill in, no exit interview, no offer you have to sit through, and you do not have to explain yourself. We may ask one question about what did not work, because it helps us fix things, and you are free to ignore it.

What happens next

• We reply within one business day to confirm we have your request.
• We tell you whether it is approved under this policy, and if it is not, exactly which part of this page says so.
• Approved refunds are issued within 5 business days of us confirming the request.
• The money goes back to the card or account you paid with. We cannot send it anywhere else.
• Your bank then takes its own time to show it, usually 5 to 10 business days. That part is out of our hands.

A claim under the build guarantee is made in the portal, not by email, and follows the process on /legal/guarantee.

6. What happens to your access when a refund goes through

The moment a refund is issued:

• Your portal access ends. The course, the Template Vault, the AI coach and your progress close, except where this policy or the guarantee page says you keep the course.
• Your Discord roles are removed and you leave the members server. Accelerator refunds also remove the cohort role and end access to that cohort's rooms and recordings.
• Any subscription attached to the purchase is cancelled, including the Accelerator's Pro continuation, so nothing is charged again.
• Anything you already downloaded is yours to keep, and so is anything you already built with it. We do not ask for templates back and we cannot take back a page you have already made. Section 4 of the Terms of Service still applies to what you may do with them, which means you still may not resell or republish them as templates.
• Your data is handled as the Privacy Policy describes. A refund is not a deletion request. If you want your data deleted too, say so in the same email or do it from the portal.

If you buy again later, you buy at whatever the current price is. A refund ends any founding price lock you held, as section 7 of the Terms explains.

7. Chargebacks

If something is wrong, email us. We will almost always sort it faster than your bank will, and a refund from us lands sooner than a chargeback does.

If you raise a chargeback instead:

• Your access is suspended while the case is open, including the portal and the Discord rooms.
• We respond to the bank with the record of your purchase: what you bought, when, what the checkout page said, the terms you agreed to, and what you accessed afterwards.
• If the chargeback is decided in your favour, that is the end of it and we do not pursue you for the money.
• If it is decided in our favour, we may restore your access, and we may decline to sell to you again.
• A chargeback raised on a purchase we have already refunded, or raised while we are in the middle of refunding you, will be contested, because the money is already on its way back.

We do not send anyone to debt collection over a course.

8. Things this policy does not cover

• Free things. The guide, the free room and the free training cost nothing, so there is nothing to refund.
• Taxes and bank fees. We refund what we charged you. Where sales tax or VAT was added, it is refunded with it. Currency conversion differences and any fee your own bank charges are between you and your bank.
• Access ended because you broke the terms. If we end your access under section 13 of the Terms of Service, no refund is owed.
• Things you bought from somebody else. Tools we recommend in the course are sold by those companies under their own terms. Ask them.

Contact

Refund requests, cancellations and anything about a payment: support@loadingacademy.com. We reply within one business day and issue approved refunds within 5 business days.

Legal notices, complaints and takedown requests: legal@loadingacademy.com. Takedown requests are logged and actioned within 48 hours.

Loading Academy, operated by Alwaysloading Ventures LLC 1691 Forum Pl Ste B #361 West Palm Beach, FL 33401 United States